Contact
Talk to a real human.
Sizing, shipping, returns — whatever you need, our small team aims to respond within one business day.
Email us
General support
support@shopsaunaessentials.comFor product questions, sizing help, returns policy questions, and general customer support.
Orders & shipping
orders@shopsaunaessentials.comFor order status, shipping, delivery issues, returns, and exchanges. Please include your order number if you have one.
Response time
We aim to respond within 1 business day
Shipping
Please refer to our shipping policy at checkout for current delivery times and rates. For order status or delivery issues, email orders@shopsaunaessentials.com with your order number.
Returns
We offer a 30-day return window from the date of delivery. To start a return or exchange for an existing order, email orders@shopsaunaessentials.com with your order number.
Sizing
If you're between sizes on the cotton briefs, we recommend sizing up. The cotton fabric has minimal stretch — email support@shopsaunaessentials.com if you'd like help choosing.